A 911 dispatcher is often the last voice someone hears before tragedy strikes. In a moment, a despite a dispatcher’s best efforts, an emergency phone call can go from bad to worse.
One quick-thinking Milwaukee 911 dispatcher is considered a hero for talking a suicidal man from killing himself in front of his girlfriend and young son. A woman called 911 saying that her boyfriend was in the backyard with a gun to his head and was threatening to take his own life.
She feared the worst — that her boyfriend would kill himself in front of her and their small child. As fate would have it, Keena Woods-Smith answered the 911 call about the suicidal man and was able to convince him to put the gun down.